If you are experiencing any delay in accessing our site, you can follow the below steps to potentially troubleshoot on your end.    Taking these steps can get you access quickly and efficiently.

  1. Are you using Google Chrome? 

Chrome is the most compatible with our site, so we highly recommend when accessing the site that you do so from a Chrome Browser. Click here to download Chrome.

  1. Have you tried Incognito mode? 

Incognito mode is a browser setting that prevents browsing history from being stored. This may allow the site to load properly.

3. Have you cleared your cache and cookies? 

Clearing your cache & cookies clears any potential firewalls that may prevent you from successfully navigating our site. How to clear your caches and cookies for Chrome here

  1. Have you tried a different browser? 

If you are currently using Chrome and you are experiencing system issues, you can also try from another browser to confirm whether or not the problem persists. Although Chrome is the most compatible with our site, Firefox and Safari are also recommended browsers to use when attempting to troubleshoot.

  1. Are you using the latest browser version?

It is always best practice to update your browser version to ensure compatibility. We do recommend updating your browser to address any bugs/fixes that have been identified by the browser and ensures that you are viewing the most updated version of our site. 

  1. Are you able to take a screenshot?

If you have attempted all of the steps above and the problem still persists, please take a screenshot (with the URL included), and contact our Support Department. 

A screenshot allows our teams to have a better understanding of what you are encountering and allows us to resolve quickly.  Please see below for steps on how to take a screenshot:


  1. Press the buttons Shift-Command-4 at the same time.

  2. After simultaneously pushing Shift-Command-4, click and drag your mouse over the portion of your screen you'd like to capture.

  3. Release your mouse to take the screenshot.

Windows PC:

  1. Click on the window you would like to capture.

  2. Press Ctrl + Print Screen (Print Scrn) by holding down the Ctrl key and then pressing the Print Screen key.